{"id":185,"date":"2021-11-09T19:13:46","date_gmt":"2021-11-10T00:13:46","guid":{"rendered":"https:\/\/cyemedica.com\/web\/?page_id=185"},"modified":"2022-10-12T15:33:46","modified_gmt":"2022-10-12T20:33:46","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/cyemedica.com\/web\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Debes de tener en cuenta que tus reclamos conforme a Ley deben ser resueltos en un plazo no mayor a quince (15) d\u00edas h\u00e1biles, mediante una comunicaci\u00f3n escrita (v\u00eda carta y\/o correo electr\u00f3nico, seg\u00fan lo solicitado por el consumidor). Art. 24.1 Ley 29571 y D.S. 101-2022-PCM.<\/p>\n\n\n\n<p>Raz\u00f3n Social: CONSULTORA Y EQUIPADORA MEDICA S.A.<\/p>\n<\/div>\n<\/div>\n\n\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-451\"><form id=\"wpforms-form-451\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"451\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/web\/wp-json\/wp\/v2\/pages\/185\" data-token=\"85d07c09f8a122b107575bb30bda91f6\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-451-field_9-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"9\"><h3 id=\"wpforms-451-field_9\" name=\"wpforms[fields][9]\">1. Identificaci\u00f3n del consumidor reclamante<\/h3><\/div><div id=\"wpforms-451-field_3-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_3\">Nombres <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-451-field_3\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][3][first]\" required><label for=\"wpforms-451-field_3\" class=\"wpforms-field-sublabel after \">Nombre<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-451-field_3-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][3][last]\" required><label for=\"wpforms-451-field_3-last\" class=\"wpforms-field-sublabel after \">Apellido<\/label><\/div><\/div><\/div><div id=\"wpforms-451-field_19-container\" class=\"wpforms-field wpforms-field-email wpforms-two-thirds wpforms-first wpforms-two-thirds wpforms-first\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_19\">Correo electr\u00f3nico <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"email\" id=\"wpforms-451-field_19\" class=\"wpforms-field-required wpforms-field-email-primary\" name=\"wpforms[fields][19][primary]\" required><label for=\"wpforms-451-field_19\" class=\"wpforms-field-sublabel after \">Correo electr\u00f3nico<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"email\" id=\"wpforms-451-field_19-secondary\" class=\"wpforms-field-email-secondary wpforms-field-required\" data-rule-confirm=\"#wpforms-451-field_19\" name=\"wpforms[fields][19][secondary]\" required><label for=\"wpforms-451-field_19-secondary\" class=\"wpforms-field-sublabel after \">Confirmar correo electr\u00f3nico<\/label><\/div><\/div><\/div><div id=\"wpforms-451-field_20-container\" class=\"wpforms-field wpforms-field-phone wpforms-one-third\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_20\">Tel\u00e9fono <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-451-field_20\" class=\"wpforms-field-large wpforms-field-required\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][20]\" required><\/div><div id=\"wpforms-451-field_4-container\" class=\"wpforms-field wpforms-field-address\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_4\">Domicilio <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-large\"><div ><input type=\"text\" id=\"wpforms-451-field_4\" class=\"wpforms-field-address-address1 wpforms-field-required\" name=\"wpforms[fields][4][address1]\" required><label for=\"wpforms-451-field_4\" class=\"wpforms-field-sublabel after \">Direcci\u00f3n<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-large\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-451-field_4-city\" class=\"wpforms-field-address-city wpforms-field-required\" name=\"wpforms[fields][4][city]\" required><label for=\"wpforms-451-field_4-city\" class=\"wpforms-field-sublabel after \">Ciudad<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-451-field_4-state\" class=\"wpforms-field-address-state wpforms-field-required\" name=\"wpforms[fields][4][state]\" required><label for=\"wpforms-451-field_4-state\" class=\"wpforms-field-sublabel after \">Departamento<\/label><\/div><\/div><\/div><div id=\"wpforms-451-field_5-container\" class=\"wpforms-field wpforms-field-select wpforms-one-half wpforms-firstwpforms-one-half wpforms-first wpforms-one-third wpforms-first wpforms-one-half wpforms-first wpforms-field-select-style-classic\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_5\">Tipo de documento <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-451-field_5\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][5]\" required=\"required\"><option value=\"DNI\" >DNI<\/option><option value=\"CE\" >CE<\/option><option value=\"Otro\" >Otro<\/option><\/select><\/div><div id=\"wpforms-451-field_6-container\" class=\"wpforms-field wpforms-field-number wpforms-one-halfwpforms-one-half wpforms-one-third wpforms-one-half\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_6\">N\u00famero de documento <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"number\" pattern=\"\\d*\" id=\"wpforms-451-field_6\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][6]\" required><\/div><div id=\"wpforms-451-field_7-container\" class=\"wpforms-field wpforms-field-checkbox wpforms-list-inline wpforms-conditional-trigger\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_7\">\u00bfEres menor de edad?<\/label><ul id=\"wpforms-451-field_7\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-451-field_7_1\" name=\"wpforms[fields][7][]\" value=\"Soy menor de edad\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-451-field_7_1\">Soy menor de edad<\/label><\/li><\/ul><\/div><div id=\"wpforms-451-field_8-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"8\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_8\">Nombre de padre o madre <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-451-field_8\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][8]\" required><\/div><div id=\"wpforms-451-field_10-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"10\"><h3 id=\"wpforms-451-field_10\" name=\"wpforms[fields][10]\">2. Identificaci\u00f3n del bien contratado<\/h3><\/div><div id=\"wpforms-451-field_11-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"11\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-451-field_11\">Tipo de bien contratado <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-451-field_11\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-451-field_11_1\" name=\"wpforms[fields][11]\" value=\"Producto\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-451-field_11_1\">Producto<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-451-field_11_2\" name=\"wpforms[fields][11]\" value=\"Servicio\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-451-field_11_2\">Servicio<\/label><\/li><\/ul><\/div><div id=\"wpforms-451-field_12-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_12\">Monto reclamado <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"number\" pattern=\"\\d*\" id=\"wpforms-451-field_12\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][12]\" required><\/div><div id=\"wpforms-451-field_13-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_13\">Descripci\u00f3n<\/label><textarea id=\"wpforms-451-field_13\" class=\"wpforms-field-small\" name=\"wpforms[fields][13]\" ><\/textarea><\/div><div id=\"wpforms-451-field_14-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"14\"><h3 id=\"wpforms-451-field_14\" name=\"wpforms[fields][14]\">3. Detalle de la reclamaci\u00f3n y pedido del consumidor<\/h3><\/div><div id=\"wpforms-451-field_15-container\" class=\"wpforms-field wpforms-field-radio wpforms-list-inline\" data-field-id=\"15\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-451-field_15\">Tipo <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-451-field_15\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-451-field_15_1\" name=\"wpforms[fields][15]\" value=\"Reclamo\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-451-field_15_1\">Reclamo<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-451-field_15_2\" name=\"wpforms[fields][15]\" value=\"Queja\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-451-field_15_2\">Queja<\/label><\/li><\/ul><div class=\"wpforms-field-description\">*<b>Reclamo:<\/b> Disconformidad relacionada a los productos o servicios.\r\n<\/br>\r\n*<b>Queja:<\/b> Disconformidad no relacionada a los productos o servicios; O, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/div><\/div><div id=\"wpforms-451-field_16-container\" class=\"wpforms-field wpforms-field-textarea wpforms-one-half wpforms-first\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_16\">Detalle <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-451-field_16\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][16]\" required><\/textarea><\/div><div id=\"wpforms-451-field_17-container\" class=\"wpforms-field wpforms-field-textarea wpforms-one-half\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-451-field_17\">Pedido <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-451-field_17\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][17]\" required><\/textarea><\/div><div id=\"wpforms-451-field_22-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"22\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-451-field_22\">Conformidad de t\u00e9rminos <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-451-field_22\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-451-field_22_1\" name=\"wpforms[fields][22][]\" value=\"Soy consciente que la formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. * El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas calendario.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-451-field_22_1\">Soy consciente que la formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. * El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a quince (15) d\u00edas calendario.<\/label><\/li><\/ul><\/div><div id=\"wpforms-451-field_21-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"21\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-451-field_21\">Pol\u00edtica de Privacidad <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-451-field_21\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-451-field_21_1\" name=\"wpforms[fields][21][]\" value=\"Acepto la &lt;a target=&quot;_blank&quot; href=&quot;https:\/\/cyemedica.com\/web\/politica-de-privacidad\/&quot;&gt;pol\u00edtica de privacidad&lt;\/a&gt;.\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-451-field_21_1\">Acepto la <a target=\"_blank\" href=\"https:\/\/cyemedica.com\/web\/politica-de-privacidad\/\">pol\u00edtica de privacidad<\/a>.<\/label><\/li><\/ul><\/div><\/div><div class=\"wpforms-submit-container\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"451\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"2\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-451\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"Enviar\" aria-live=\"assertive\" value=\"wpforms-submit\">Enviar<\/button><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cyemedica.com\/web\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"\"><\/div><\/form><\/div>  <!-- .wpforms-container -->\n","protected":false},"excerpt":{"rendered":"<p>Debes de tener en cuenta que tus reclamos conforme a Ley deben ser resueltos en un plazo no mayor a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/pages\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/comments?post=185"}],"version-history":[{"count":15,"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/pages\/185\/revisions"}],"predecessor-version":[{"id":581,"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/pages\/185\/revisions\/581"}],"wp:attachment":[{"href":"https:\/\/cyemedica.com\/web\/wp-json\/wp\/v2\/media?parent=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}